Returns & Exchanges
Made Easy, Made Free
We want you to love what you ordered. If something doesn't work out, we'll make it right — without the hassle.
How to Return an Item
Our return process is quick, free, and designed to fit into your life — not complicate it.
Start Your Return Online
Visit our Returns Portal at www.veahorsehub.site and enter your order number and email address. You'll receive a prepaid shipping label and detailed instructions via email within minutes.
Pack Your Items
Place the items you wish to return in their original packaging if possible. Include all original tags, accessories, and the packing slip so we can quickly identify your order. Seal the box securely.
Ship It Back
Drop your package at any UPS location or schedule a free pickup at your doorstep. Once we receive and inspect your return, we'll email you a confirmation. Please allow 3–5 business days after delivery to our warehouse.
Receive Your Refund
Refunds are processed to your original payment method within 5–7 business days after we receive your return. If you paid with Afterpay, your installment plan will be cancelled and any payments already made will be refunded.
Return Policy Highlights
For the full policy details, please review our Terms of Use. We want every Veahorsehub experience to be one you can trust.
30-Day Return Window
We accept returns on all regular-priced items within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.
Free Domestic Returns
Domestic orders (within the US) qualify for free returns — we provide a prepaid shipping label at no cost. International return shipping is the responsibility of the customer.
Original Condition Required
All returned items must be in their original condition with tags attached. We reserve the right to refuse returns that show signs of wear, washing, or damage.
Final Sale Items
Items marked as 'Final Sale' at the time of purchase are not eligible for return or exchange. This includes deeply discounted seasonal items and limited-edition releases.
Refund Timeline
Once your return is received and inspected, refunds are typically processed within 5–7 business days. The refund will be credited to your original payment method, and you'll receive a confirmation email.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or color, simply return the original item for a refund and place a new order for the item you need.
Free Domestic Returns
Prepaid label included with every US order return
30-Day Return Window
Plenty of time to decide if it's the right fit
5–7 Day Refund Processing
Quick turnaround once your return arrives at our warehouse
Frequently Asked Questions
Still have questions? Email us at bulk@veahorsehub.site — we typically respond within 24 hours.